I had the opportunity to attend the Enterprise BPM Worskhop By Charles Bennett from BPGroup (http://www.bpgroup.org/). Event Details @ (http://www.icmgworld.com/shop/pc/viewPrd.asp?idproduct=645&idcategory=37#details)
Focus of the workshop was on process management, process improvement, process alignment and innovation. The application of how process diagnostics (Customer Moment of Truths, Break points and Business rules) can be leveraged to deliver Successful Customer Outcomes (SCO) was discussed along with case studies and industry examples.
In this 3 part series, I will write about
1) BPM Related Data and Points of Note
2) Trivia shared during the Session
Below is a picture of Charles & Me at the workshop…